Privacy Policy
Robertson Art Gallery cc CLIENT INFORMATION PROCESSING POLICY
Robertson Art Gallery is committed to protecting your privacy. We recognise our obligation to respect and protect the confidentiality of your personal and financial information. For this reason, we have developed this policy, in line with the provisions of the Protection of Personal Information Act 4 of 2013 (“POPIA”) to govern the processing of your information. Please read and consider this document carefully since it sets out our intended use of your personal and financial information. We require you to consent to this policy before we can process an order submitted by you or render any services to you.
WHO WE ARE
When we refer to “we”, “us” or “our” herein we are referring to Robertson Art Gallery CC (Registration Number 2005/033768/23), as well as our assignees and successors in title. Our principal place of business is at 3 Voortrekker Road, Robertson, 6705 but we recommend you contact us at +27 (0)23 626 5364 or electronic mail at admin@robertsonart.co.za
The details of our Information Officer and Deputy Information Officer are as follows:
Hanno Stander (Information Officer)
+27 (0)23 626 5364
admin@robertsonart.co.za
ACTIVE COLLECTION OF PERSONAL INFORMATION
1. Information you give us
To access or take advantage of certain features of the site, we may request that you provide personal information. “Personal Information” is information about you that is associated with your name or identity, such as, name, delivery address, postal address, e-mail address, credit or debit card account number, birth date, telephone number, or purchase information. Personal Information may also include “Demographic Information,” such as your gender, marital status, salary, purchasing habits, or similar information.
This includes any information that you provide to us directly, whether through our website or via phone, text messages, social media, fax or any other medium, this may include information you give to us: by filling in forms on our website; when you enter a competition, promotion or complete a survey; by posting comments or content on our website or social media platforms; when you purchase one of our products or services; when you contact us and when you otherwise provide information directly to us.
2. Information we collect or receive when you use our Platforms, products or services
Personal Information may also be requested and collected at various locations and on various forms on the site, including but not limited to: registration forms for newsletters and other e-mail communications; registration for membership to the site; when you submit an inquiry via the site; when you submit an order for art or other products; or when you communicate or otherwise interact with us via the site. You may always select not to submit personal information, however, as a result, you may not be able to access certain of the site’s features and functionality.
We will also collect information on how you have used the site in order to improve the user experience. This is done by means of cookies. When you visit the website, a cookie is a piece of information sent to your computer by our web server. To optimize your experience, a cookie helps to recognize you when you re-visit the site.
If you have registered as a member, you may update or modify some of the information that you actively provided through the site, including your e-mail marketing preferences, by logging into your member account. In addition, you may deactivate your member account.
3. Information of third-parties
We may also provide you opportunities to submit personal information about other individuals. For instance, you may choose to send a notice through the site to a friend regarding content offered by the site. Or when you gift a product to a friend. We will not use the personal information of these individuals for any other purpose unless we disclose otherwise at the time you provide the information. It is your responsibility to ensure that you are permitted to share such third party information with us to use on the basis as described under these terms.
HOW DO WE STORE YOUR PERSONAL INFORMATION?
Although no one can guarantee the security of the information collected and received, we do employ several safeguards intended to mitigate the risk of unauthorized access or disclosure of your information. We will do our best to protect your personal information and we will use up to date technology that will help us to do this.
Your personal information is digitally stored on site with a third party service provider. We also keep a backup on premises and/or hard copies. We have agreements with service providers to keep personal information secure and they are using appropriate and reasonable security measures.
WHY WE NEED YOUR INFORMATION
We will collate the information which you give to us to provide you with services and personalize your use and visits of this site. We may also use such information to inform you, the user, about changes in the services we offer and/or about features we think you would find of interest. By giving us this information, you consent to our use of it for these purposes, including for the purpose of processing your orders and instructions.
In addition to the above, we collect and process your information for the following purposes:
To process orders for products or services and for making related decisions including by verifying your identity, credit status, contact details, financial track record and otherwise ascertaining that you qualify for our products or services from time to time;
To take such actions as may be required to enable and improve your access to and/or use of our products and/or services and to exercise our rights and comply with our obligations in respect thereof, including by processing and recording your product orders and service requests and transactions, managing your accounts and policies, delivering our products and services to you, communicating with you regarding your use of our products and services and collecting payments you may owe us;
To ensure that the information we receive and hold about you is accurate, complete and up to date;
To prevent, investigate and prosecute fraud, money laundering, abuse of our services and other unlawful activities;
To comply with legal and regulatory requirements, for audit purposes and legal proceedings;
To conduct market research and business analysis, understand your preferences, learn more about the products and services that you are interested in and improve the products and services we offer to you;
To inform and provide you with the opportunity to make use of products, services and benefits that we offer and what we believe may be of interest to you to the extent that we are lawfully permitted to do so; and
For such other purposes as you may consent to or as may otherwise be lawfully permitted, including for the purposes of protecting our and/or your legitimate interests and/or that of our suppliers and other customers.
Please note that we will not contact you telephonically for unsolicited marketing purposes or send unsolicited marketing communications to you by mail, facsimile, SMS or electronic mail if you have objected to receiving such communications by way of a public register recognised for such purposes by law or by notifying us of your objection in the prescribed manner. We will provide you with reasonable opportunities to object to receiving marketing communications in the manner prescribed by law, including on each occasion when we send you such communications.
DISCLOSURE OF INFORMATION
We may, in our sole discretion, share information with third parties that is not associated with your name or identity, such as web site usage information, anonymous demographic information, and aggregate user statistics.
In addition, we may share personal information with such third parties and for the purposes as described below:
Service Providers: We may share your personal information with third party service providers so that they may perform certain services for us, such as web site hosting, order fulfilment, clearing and processing credit and debit card payments, or performing other services on our behalf.
By proceeding to submit your personal information, you give consent for the storage, transmitting and access of your personal information by third parties for the purposes described herein.
Business Transfers: We reserve the right to disclose and transfer personal information about you including, without limitation, during the course of any due diligence process: (i) to a subsequent owner, co-owner or operator of a site; or (ii) in connection with a corporate merger, consolidation, restructuring, sale of substantially all of our inventory and/or assets or other corporate change.
Legal and Safety Obligations: We may disclose your personal information: (i) if we are required to respond to summons, court orders, legal process or other valid law enforcement measures; (ii) at the request of governmental authorities conducting an investigation; (iii) when we believe in good faith that the law requires disclosure; (iv) to verify or enforce compliance with the winery terms of use or other policies governing the site; (v) whenever we believe disclosure is necessary to limit our legal liability or to protect or enforce the rights, interests, or safety of the site, visitors to the site or other third parties; or (vi) to respond to an emergency.
PARENTAL/AGE ADVISORY
The site is not directed to children or individuals younger than 18. We do not knowingly collect or solicit personal information from anyone younger than 18. If we discover that we collected personal information about a child or individual younger than 18, we will delete the personal information.
No data transmission over the Internet or electronic storage of information can be guaranteed to be 100% secure or hacker proof. While we have implemented high security measures, we cannot ensure or warrant the security of any information you transmit to us or through the site.
MODIFICATIONS TO THE PRIVACY POLICY
We reserve the right, at any time, for any reason in our sole discretion and without prior notice or liability, to change, modify, amend and/or update this Privacy Policy. Therefore, you should review this Privacy Policy before submitting any information to us. We will collect, store, use and share your personal information in a manner consistent with the Privacy Policy, as well as the provisions and regulations of POPIA, in effect at the time you submitted the information, unless we receive your consent to the new or revised policy.
YOUR RIGHTS REGARDING YOUR INFORMATION
Provided that you give us suitable and adequate proof of your identity, you have a right to know which records we hold about you and to know the identity of all third parties which have been or are to be given access thereto. This can be done by submitting a written request to us. We will not be obliged to provide you with information to the extent that we are prohibited or permitted thereto by applicable law.
You also have the right to require us to correct or erase any records we hold about you that we are no longer permitted to retain, is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or has been unlawfully obtained. This can be done by submitting a written request to us and by providing sufficient proof of identity. We will notify you of the steps taken as a result of your request.
Please contact us if you want to submit any request to us hereunder. We will provide you with the prescribed form and the amount of any applicable prescribed fee.
OBJECTIONS
Please contact us if you want to object to our collection, processing, recording, protection, use or sharing of your information. Please note that we may require a reasonable period to comply with your objection and can only do so if permitted thereto by law and such compliance does not unreasonably prejudice our legitimate interests or that of a third party.
QUESTIONS / CONTACT US
If you have questions about the site or this Privacy Policy, including how we may collect, store, use or share information about you, or if you have a question or complaint, please contact us at admin@robertsonart.co.za or by calling +27 23 626 5364. We appreciate your feedback and will always respond within a reasonable time.
Terms and Conditions
Robertson Art Gallery terms and conditions:
By using and/or accessing our platforms, you agree to be bound to our terms.
SECTION A: GENERAL INFORMATION AND TERMS
GENERAL INFORMATION
Robertson Art Gallery CC (registration number: 2005/033768/23) is a company registered in the Republic of South Africa.
• “We” and “us” and “our” and “RAG” refer to Robertson Art Gallery CC
• We are a Closed Corporation incorporated in accordance with the laws of the Republic of South Africa
• Our VAT number is 4920228899
Our address and contact details are:
• Postal Address: 3 Voortrekker Road, Robertson, 6705, South Africa.
• Physical Address: 3 Voortrekker Road, Robertson, 6705.
• Contact: Tel: 023 626 5364 | Fax: 023 626 5364 | Email: admin@robertsonart.co.za
DETAILED DESCRIPTION OF GOODS AND/OR SERVICES
Robertson Art Gallery CC, herein referred to as RAG, is a business in the art industry that sources, markets and sells art and sterling silver jewellery.
USE OF THIS WEBSITE
You may not access this site for any purpose other than for utilizing the services offered on it in the normal manner. You may not access our site for the purposes of redistributing or otherwise using any of our content for your own business purposes unless you are expressly licensed thereto by us in writing. You may not use your access to this site in a manner that would bring us, our business and/or any of our affiliates into disrepute.
Furthermore, you may not access this site for unlawful purposes or use it in a manner which infringes our rights or the rights of any other person or restricts or inhibits the use of or enjoyment of this site by any other person. In this regard, you must comply with the laws, regulations and codes of conduct applicable to your use of this site. You may not post or transfer any material to our website that is unlawful or violates any third party’s rights or which is obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright or other intellectual property right, or damaging to data, software or the performance of our or any other parties’ computer system. We may remove any content you have submitted to this site and/or suspend your access to any part of this site at any time without notice.
We do not usually monitor, edit, control or filter the content submitted to this site by our users. Such content, including as may be found in blogs, forums, chat groups, comment sections and bulletin boards, do not represent our views and we have not authorized or endorsed such content.
INTELLECTUAL PROPERTY
Unless clearly stated otherwise, we are either licensed to use or own all the content which appears on this website. This includes logo’s, trademarks and copyright material. You are in no way allowed to use intellectual property belonging to us or our licensors unless written consent has been obtained from us.
FILES AND CONTENT PROVIDED
We grant you permission to use content which is expressly stated to be available for download on the RAG website. The downloading and use of content contained on this website is done at your sole discretion. You should independently verify the completeness and reliability of information provided on or via this site.
It is the responsibility of the user to scan the documents for viruses or other faults and defects. Should there be any damage to your computer or software arising from use of and/or downloading data from this website, it is at the user’s risk and responsibility to repair as RAG cannot guarantee that any file obtained from this website is free from viruses. You are responsible for implementing suitable protection mechanisms to prevent such harm from occurring.
For your convenience, we may include links to other sites on the Internet that are owned or operated by third parties. When linking to such a site, you do so at your own risk. The inclusion of any link on this website does not imply that we endorse the linked site. Please contact the relevant website proprietor if you have a complaint about the activities or contents of a third-party website.
Access to our website is provided to you free of charge. Reliance on and use of our website, content and services are therefore at your own risk. In no event will we be liable to you for any loss or damage of any kind in contract, delict (including negligence), statute or otherwise arising in connection with your reliance on or use of this site or the content or service provided, save to the extent that such liability cannot be excluded by applicable law or the contrary is expressly stated.
You may be required to choose a user name and a password when registering with us or using some of our services. You are responsible for keeping your user name and password secret. You will be required to enter your username and password every time you want to use one of our subscription services. You accept that you will be personally liable for all transactions concluded on your account.
We have to protect our business and secure our systems. Consequently, you should note that we may monitor and keep records of any communication that you may send to or receive via our website and we may use, publish and disclose such communications for any lawful purpose. This may include our filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of unlawful or otherwise undesirable material or content.
SECTION B: ORDERING TERMS
Once you have duly subscribed to our ordering services, you may submit orders to us by completing our standard online order form and submitting it to us in the prescribed manner. Our website ordering process will provide you with an opportunity to review the entire transaction, to correct any mistakes and to withdraw from the transaction before finally submitting your order.
ORDERING
Once submitted, your order will constitute an offer on the terms and conditions contained in these terms that is open for acceptance by us to conclude a binding agreement with you. No conflicting terms or conditions incorporated by you in your order will form part of any agreement concluded between us. Upon receipt of your order, we will try to acknowledge your order via email to the address stated in your order. Acknowledgement of the order does not constitute acceptance of your order and no contract will come into being as a result thereof.
PRODUCTS AND PRODUCT DESCRIPTIONS
The main characteristics of all products offered via this website are contained on the website. We try to ensure that all products that appear on this website are displayed and described completely and accurately. Kindly notify us immediately if you become aware of any omissions or inaccuracies pertaining to such display and description.
The supply of products (including pursuant to any special promotion) displayed or made available via this website depends upon the availability thereof. We may without prior notice discontinue the availability or change the description of Products or special promotions that are displayed on or made available via this website. Special promotions may be subject to certain additional terms and conditions which will be clearly set out.
AVAILABILITY
While we endeavour to ensure that our website is normally available 24 hours a day, we shall not be liable if, for any reason, our website is unavailable at any time or for any period.
Access to our website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
PRICING
All prices displayed on this website are in South African Rand. All prices quoted include Value Added Tax (VAT), currently at 15%, unless indicated otherwise. However, please note that the prices will change for customers with a delivery address outside the Republic of South Africa. Once an address outside South Africa has been captured on the website, VAT inclusive prices will be adjusted to exclude Value Added Tax (VAT). Any other duties and taxes will be charged to you by the shipping agent responsible for the delivery of your purchases. We reserve the right to vary prices with respect to any products offered on the website at any time, without notice. All prices indicated as applying to products on this website will be exclusive of delivery fees which will be separately charged to you in respect of all deliveries in accordance with the specified rates.
PAYMENT
We will not be obliged to deliver any products to you prior to receiving full payment of the full agreed purchase price payable for such products. You will be required to provide the necessary payment account details (such as credit card details) and to authorize payment of the amounts payable for the products ordered when submitting your order. By submitting an order to us, you authorise us to debit your designated account with the relevant amounts due for the products ordered. Such authorization will allow us to obtain payment at any time after our acceptance of your order, although such acceptance may be prior to our delivery of such products. Should we be unable to duly effect such payment for any reason your order may be cancelled. You warrant that you are duly authorised to make payments from the account designated by you. You also authorise us to pay all amounts to be refunded to you into such account.
ACCEPTANCE
Once we have assessed your order we will send a notice to you indicating our acceptance or rejection of your order. Such notice will be sent to you by electronic mail to the address specified in your order. A legally binding contract will be formed between us upon the earlier of (i) our sending of such a notice accepting your order to you, or (ii) our delivery to you of any of the products ordered. We reserve the right to refuse any order placed by you and will notify you by electronic mail if this is the case.
Please note that while we will try to send to you an acknowledgement and notice of acceptance or rejection for every valid order we receive from you, we cannot guarantee that such acknowledgements and notices will be received by you, nor that, if they are received by you, that they will be legible and uncorrupted. Your failure to receive such acknowledgement or notice will not affect the validity of the agreement concluded between us in respect of an order.
If you do not receive a confirmation notice after submitting your order, or if you experience an error message or service interruption after submitting your order, you should confirm with us via email at admin@robertsonart.co.za or telephone at +27 (0) 23 626 5364 whether or not your order has been received and processed. Only you may be aware of any problems that may have occurred during the ordering process. It is your responsibility to ascertain if we received your order.
The information you have submitted with your order will be processed as you have provided it. If you realise that an error has been made or that you need to make a change to such information, you should contact us via telephone at +27 (0) 23 626 5364 immediately. Please remember that no refunds are possible for losses resulting from such error. You will also be responsible for any additional expenses resulting from such an error.
A complete record of your order will be sent to the email address you provide to us during the ordering process. You should retain such record. We will also retain records of completed orders previously placed by you via this site for a period of at least 6 (six) months, but they will not be available on this site. For access and information on such records you can contact us via email at admin@robertsonart.co.za or telephone at +27 (0) 23 626 5364.
DELIVERY POLICY
We only deliver products within certain designated areas. If your specified delivery address does not fall within these areas we will not be able to deliver the applicable products ordered to you. Unless a delay in delivery is agreed between us in writing, you agree that delivery of all products ordered may commence immediately.
If your specified delivery address is within our designated delivery areas, we will endeavour to deliver products within a reasonable time of your order. Delivery will usually occur on business days during our business hours and we will endeavour to arrange such delivery with you in advance. All such arranged times are estimates only and you should not rely on such times. As we make use of third parties for deliveries, we will not be liable for failing to deliver at the pre-arranged time.
You agree to accept delivery and make payment for the ordered products actually delivered to you, notwithstanding that we are unable for any reason to deliver to you all of the products ordered. We will notify you if we are unable to deliver any products ordered as soon as we become aware thereof and in such case we will fully refund you the purchase price paid for such undelivered items within 30 days of such notice.
We are entitled to assume that anyone other than yourself who receives delivery of the products at the specified delivery address is authorised to accept delivery on your behalf.
We are entitled to charge additional delivery fees for failed deliveries to the specified delivery address if nobody is present to accept delivery at a prearranged time.
RISK AND TITLE
Risk in the products ordered shall pass to you upon delivery to you or upon delivery at the specified delivery address to anyone accepting delivery on your behalf. Ownership and title in the products purchased by you shall remain with us until they are delivered to you and payment for such products has been received in full at which time they shall pass to you.
CANCELLATIONS, RETURNS & REFUNDS
Once an order has been placed and payment has been made, it is considered final and non-refundable. In the case of any deposits paid to RAG, said deposits will be forfeited in the case of cancellation. We will provide accurate product descriptions and images, ensuring the highest quality and state of condition for our products. Please carefully review all product details and specifications before making a purchase. We will not be held responsible for any damages that occur after delivery.
LIABILITY
In no event will our aggregate liability for the claims arising in connection with any order exceed the purchase price actually received from you pursuant to such order for the products supplied thereunder giving rise to the claims, irrespective of the cause of action (whether in contract, statute or delict, including for negligence), save to the extent that such liability cannot be excluded by law.
We will not be liable for any indirect, special or consequential losses of any kind whatsoever arising in connection with your use of this website, including with respect to any order or any services provided by us (whether in contract, statute or delict, including for negligence), save to the extent that such liability cannot be excluded by law.
Our Platforms, Products and Services are supplied on an “as is” basis and have not been compiled or supplied to meet any user’s individual requirements. It is your sole responsibility to satisfy yourself prior to entering into this agreement with us that the Products and Services available on or through our Platforms will meet your individual requirements.
YOUR PRIVACY AND PERSONAL INFORMATION
We will be entitled to take whatever action we may deem necessary and reasonable to preserve the security and reliability of our website.
You may not use our website in any manner which may compromise the security of our network or any other network connected to our network.
We take reasonable steps to secure your payment information. We use a payment system that is in our reasonably opinion sufficiently secure with reference to accepted technological standards and the type of the transaction concerned.
RAG will deal with your personal information in accordance with the provisions of our Privacy Policy. (POPI ACT)
COMMUNICATIONS
You agree that RAG may from time to time send you communications regarding new services or products launched or special offers or discounts which RAG may negotiate for and offer to its users or subscribers. All communications will abide by our Privacy Policy and applicable law. You will always be entitled to notify us in writing that you do not wish to receive or continue to receive such communications.
SECTION C: COMPETITIONS
Unless expressly stated otherwise these terms will apply to all competitions offered on this website. In the event of conflict between these terms and the rules applicable to any specific competition, the specific competition’s rules will prevail. Specific competition rules will be made available on this website. The competition offer will set out at least the following:
• The prizes on offer
• The steps required to participate
• The basis for determining the winners
• The closing date
• How the winners will be made known
• Where, when and from whom prizes are to be claimed
• The address of the web pages where the competition rules and these terms can be obtained
All competitions offered on this website will be open to residents of South Africa only unless expressly stated otherwise. We may also stipulate additional entry criteria for entrants to a competition (e.g. a minimum age) and any entrant failing to comply with such criteria may be refused entry.
Anyone working for us or any entity in our group or for the supplier of the prizes for the relevant competition (including any director, employee, contractor, agent or consultant) and any person with more than 5% shareholding in any of our group entities, or for any of our advertising, media or public relations agencies are prohibited from entering any competitions offered on this website. The closing date for any competition will be as stated. The judges cannot accept responsibility for late entries.
We will be entitled to all rights, title and interest in all entries submitted, including all intellectual property rights. Entrants must do all things necessary, including the execution of any requisite documentation to transfer such rights to us, as and when requested.
Any entrant may be required to submit proof of age. If you are not yet 18, you will be required to obtain your parents’ or legal guardians’ advance authorisation, permission and consent to participating in a competition or any of the related activities. If you fail to obtain such consent, you may not participate in the competition or the related activities.
The judge’s decision will be final. We will not enter into correspondence.
All entrants’ information will be used only in accordance with our Privacy Policy. Where entry by SMS is applicable, SMS’s are charged. Standard rates apply. Free rates do not apply. Any deviation from the rules and/or attempt to manipulate the outcome of the prize will result in disqualification. We reserve the right not to award a prize in any situation where it would be unlawful to do so.
Multiple winners may be subject to tie-break to decide an outright winner. We may re-allot prizes if we are unable to contact selected winners. Please ensure that you provide the correct contact details. Your name and place of residence may be published when winners are announced. Winners may be requested to be photographed for publicity purposes or to participate in a radio or television broadcast or other marketing activity.
No fees will be payable in this regard. Participation in any such marketing activity is voluntary and may be declined. No cash alternative is available to any prize unless expressly stated otherwise. Prizes are non-transferable in whole or in part, must be taken as stated and may not be sold to a third party. You must confirm acceptance of the prize as stated, failing which you will no longer be eligible for a prize, and that prize will be re-allotted.
If any prize offered becomes unavailable for reasons outside of our control, we reserve the right to select an alternative prize of equivalent type and value.
We accept no responsibility for any incorrect or incomplete registration details that you may supply as part of your registration. No responsibility will be accepted for undelivered, lost or delayed entries. Proof of sending is not proof of receipt. Errors in entries may, in the judges’ discretion, void entries.
You enter our competitions at your own discretion and risk. We, our affiliates, competition partner/s and their respective shareholders, employees, officers and representatives shall not be liable in any way whatsoever for any loss, damage, injury or costs, howsoever arising, suffered as a result of your participation in a competition, save to the extent that such liability may not be excluded under applicable law.
SECTION D: GENERAL
COUNTRY OF DOMICILE
These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. The courts of the Republic of South Africa shall have exclusive jurisdiction to determine any dispute connected with or arising from the use of this website or any orders placed with us.
VARIATION
RAG may, in its sole discretion, change these terms or any part thereof at any time without notice. Your use of this website, including ordering of any products via this website constitutes your acceptance of these terms.
WAIVER
Our failure to enforce any provision of this agreement strictly will not be construed as a waiver of any provision or right. If any of these terms or conditions are held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, then such terms or conditions will be regarded as severable and will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
ENTIRE AGREEMENT
These terms of use and the terms incorporated herein by reference and the relevant terms implied herein by applicable law constitute the entire agreement between you and us with respect to this site, the services offered here and any products and services acquired through this site. These terms of use shall override any contrary terms or conditions incorporated by you in your communications with us and any such conflicting terms or conditions will not form part of the agreement concluded between us.
ASSIGNMENT
You may not subcontract, cede, delegate, transfer or assign any of your rights, obligations or duties hereunder to any other person without our prior written consent. We may cede, delegate, transfer and assign our rights, obligations and duties hereunder to any other person.
FORCE MAJEURE
We will be excused from a failure to perform or delay in performance of our obligations hereunder if and to the extent that circumstances outside our reasonable control prevent or delay such performance.
CUSTOMER SERVICE
Please contact RAG should you have any questions, suggestions or comments. RAG appreciate your patronage and will strive to provide you with exceptional service.
